Guangzhou Reyeah Technology Co., Ltd. (“Reyeah,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or submit an inquiry through the following websites:
This Privacy Policy applies to visitors, prospective customers, distributors, business partners, suppliers, and other individuals who communicate with us through these websites.
1. Information We Collect
We primarily collect information that you voluntarily provide when you contact us, request a quotation, submit an inquiry, or communicate with our sales team.
The information may include:
- Your name;
- Company name;
- Country or region;
- Email address;
- Telephone number or WhatsApp number;
- Product requirements;
- Delivery destination;
- Purchase quantity;
- Customization requirements;
- The content of your message or inquiry; and
- Other information you choose to provide.
Please do not submit sensitive personal information, such as government identification numbers, financial account information, health information, or passwords, through our website inquiry forms.
Automatically Collected Technical Information
When you visit our websites, certain technical information may be collected automatically by our website server, hosting provider, analytics tools, or advertising service providers.
This information may include:
- Internet Protocol address;
- Browser type;
- Device type;
- Operating system;
- Referring website;
- Pages visited;
- Date and time of access;
- Approximate geographic location;
- Website interaction information; and
- Cookie or similar technology identifiers.
We generally use this information to maintain website security, understand website performance, measure advertising effectiveness, and improve the user experience.
2. How We Collect Information
We may collect personal information when you:
- Submit a website inquiry form;
- Request a quotation or product catalogue;
- Contact us by email, telephone, WhatsApp, or another communication platform;
- Ask about our vending machines, Photo Booth machines, customization services, shipping services, or after-sales support;
- Communicate with our sales or customer service representatives;
- Subscribe to receive product or company information; or
- Visit and interact with our websites.
3. How We Use Your Information
We may use personal information for the following purposes:
- To respond to inquiries and quotation requests;
- To recommend suitable vending machines or Photo Booth products;
- To prepare quotations, product specifications, shipping estimates, or commercial proposals;
- To communicate about product configurations, customization, payment, delivery, installation, warranty, or after-sales service;
- To process and manage orders;
- To verify customer or distributor information;
- To provide customer support;
- To maintain business and transaction records;
- To improve our products, services, websites, and sales processes;
- To measure website and advertising performance;
- To prevent fraud, spam, unauthorized access, or misuse of our websites;
- To comply with legal, regulatory, tax, accounting, and contractual obligations; and
- To establish, exercise, or defend legal claims.
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy unless permitted by law or unless we provide additional notice.
4. Legal Bases for Processing
Where applicable data protection law requires us to identify a legal basis, we may process your personal information based on:
- Your consent, such as when you voluntarily submit an inquiry or agree to receive marketing communications;
- Pre-contractual steps or performance of a contract, such as preparing a quotation, processing an order, or providing after-sales support;
- Our legitimate business interests, such as responding to business inquiries, improving our websites, protecting our systems, and developing customer relationships; or
- Compliance with legal obligations, such as accounting, tax, customs, regulatory, and record-keeping requirements.
You may withdraw your consent at any time where our processing is based on consent. Withdrawal will not affect processing that occurred before the withdrawal.
5. Marketing Communications
We may use the contact information you provide to send relevant information about our vending machines, Photo Booth products, customization services, company updates, or related offers.
Where required by applicable law, we will obtain your consent before sending marketing communications.
You may stop receiving marketing communications at any time by:
- Using the unsubscribe option included in the communication;
- Replying to the message and asking us to stop; or
- Contacting us using the details provided in this Privacy Policy.
Even after you opt out of marketing communications, we may still send necessary communications relating to active inquiries, quotations, orders, payments, deliveries, warranties, or customer support.
6. Cookies and Similar Technologies
Our websites may use cookies, pixels, tags, and similar technologies to:
- Enable basic website functions;
- Remember visitor preferences;
- Protect the websites against fraud or misuse;
- Understand how visitors use the websites;
- Measure website traffic and performance;
- Evaluate advertising campaigns; and
- Improve the relevance of our content and advertisements.
Some cookies may be placed by third-party service providers, such as website analytics, advertising, hosting, security, or embedded-content providers.
Where required by law, non-essential cookies will only be used after obtaining your consent. You may control cookies through the cookie settings displayed on our websites or through your browser settings.
Disabling certain cookies may affect how some website functions operate.
7. How We Share Information
We do not sell or rent your personal information.
We may share personal information only when reasonably necessary with the following categories of recipients:
- Our employees and authorized sales representatives;
- Affiliated companies involved in manufacturing, sales, delivery, or customer support;
- Website hosting and information technology service providers;
- Email, communication, and customer relationship management providers;
- Analytics and advertising service providers;
- Payment service providers and banks;
- Freight forwarders, shipping companies, customs agents, and logistics providers;
- Installation, maintenance, and after-sales service providers;
- Professional advisers, including lawyers, accountants, auditors, and insurers;
- Government authorities, regulators, courts, or law enforcement agencies where legally required; and
- A buyer, investor, or successor in connection with a merger, restructuring, financing, sale, or transfer of all or part of our business.
These recipients may only receive the information reasonably necessary to perform their services or fulfill the relevant business purpose.
8. International Data Transfers
We are based in China and serve customers in multiple countries and regions.
When you submit an inquiry or communicate with us, your personal information may be transferred to, stored in, or processed in China or another country where our service providers, sales representatives, logistics providers, or business partners operate.
Data protection laws in those countries may differ from the laws in your country.
Where required by applicable law, we will use appropriate safeguards for international transfers, such as contractual protections, consent, or another legally recognized transfer mechanism.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The duration of your inquiry or business relationship with us;
- Whether a quotation, transaction, warranty, or after-sales service remains active;
- Legal, accounting, customs, tax, or regulatory requirements;
- The need to maintain business records;
- The need to resolve disputes; and
- The need to establish, exercise, or defend legal claims.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against:
- Unauthorized access;
- Accidental loss;
- Improper use;
- Unauthorized disclosure;
- Alteration; and
- Destruction.
However, no internet transmission, email communication, or electronic storage system is completely secure. We cannot guarantee absolute security.
You should avoid sending confidential payment details, account passwords, or other highly sensitive information through ordinary email or website inquiry forms.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Request restriction of certain processing;
- Object to certain processing;
- Withdraw consent;
- Request a portable copy of certain information;
- Opt out of marketing communications;
- Ask for information about how your personal information is used or shared; and
- Submit a complaint to a competent data protection authority.
These rights may be subject to legal limitations or exceptions.
To exercise a privacy right, contact us using the details in Section 16. We may ask you to provide reasonable information to verify your identity and protect your information from unauthorized requests.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
12. California Privacy Rights
Where the California Consumer Privacy Act or other California privacy laws apply, California residents may have rights relating to their personal information, including the right to:
- Know what categories of personal information are collected;
- Request access to specific personal information;
- Request correction of inaccurate personal information;
- Request deletion of personal information;
- Know the categories of recipients to whom information is disclosed;
- Opt out of the sale or sharing of personal information where applicable; and
- Receive equal service and pricing when exercising their privacy rights.
We do not sell personal information for monetary consideration.
If our use of advertising technologies is considered “sharing” under applicable California law, eligible users may submit an opt-out request through our cookie preference controls or by contacting us.
13. European Economic Area and United Kingdom Users
Where the European Union General Data Protection Regulation, United Kingdom General Data Protection Regulation, or related laws apply, you may have rights of access, correction, erasure, restriction, objection, withdrawal of consent, and data portability.
You may also have the right to lodge a complaint with the data protection authority in the country where you live, work, or believe a violation occurred.
Where we rely on legitimate interests, you may contact us to request further information about those interests and how we balance them against your privacy rights.
14. Third-Party Websites and Services
Our websites may contain links to third-party websites, social media platforms, payment providers, messaging services, videos, maps, or other external services.
We do not control the privacy practices of those third parties. Their collection and use of personal information are governed by their own privacy policies.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
15. Children’s Privacy
Our websites and products are intended for business customers and are not directed to children under the age of 16.
We do not knowingly collect personal information from children through our websites. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
16. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
Guangzhou Reyeah Technology Co., Ltd.
Websites:
Email: [email protected]
Please include “Privacy Request” in the subject line of your email and clearly explain your request.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, websites, technologies, service providers, or legal obligations.
When we make changes, we will publish the revised Privacy Policy on our websites and update the effective date at the top of the policy.
We encourage you to review this Privacy Policy periodically.
